Billing and usage
Your organization's plan, usage and invoices are in the console under Billing. Payment runs through Stripe: Tracix never handles your card details.
Early-access pricing
During early access, usage above your plan is not invoiced and plan limits, retention included, are not enforced. Starting a paid plan or yearly billing from the console isn't available yet: contact us to move to a paid plan.
Plan & usage
Open Billing in the console to see Plan & usage. Anyone in the organization can open it.
| Section | What it shows |
|---|---|
| Current plan | Your plan and its monthly price, with Members, Workspaces and Retention against the plan |
| Usage this period | Data points, Spans, Logs and Metrics counted in the current billing period |
| Limits | Meters for Ingestion (avg GB / day), Workspaces and Team members, plus Storage used and Peak active agents |
| Daily ingestion | Spans, logs and metrics per day for the last 30 days |
| Spend by workspace | Each workspace's log events from the last 24 hours, projected to 30 days, to show where most data comes from |
| Estimated cost · this period | An estimate computed from your recorded usage. The final invoice can differ slightly because of proration |
| Payment method | Your subscription's status, or No payment method on file |
| Billing email | Where billing email goes |
A meter changes tone past 80% of its limit and again when you go over. During early access, going over doesn't block anything. Plans and limits lists each plan's limits.
Change your plan or payment method
If your organization has a subscription, Owners and Admins can select Change plan on the plan card, or Manage in Stripe under Payment method. Both open Stripe's billing portal, where you change plans or update the card, then return to Plan & usage.
Not yet: moving from the Free plan to a paid plan in the console. Change plan only works once your organization has a subscription; until then, contact us to start one. Enterprise is priced by agreement.
Invoices
The Invoices page lists every charge for the organization: the Period, Amount and Status of each invoice, and a Download link for its PDF, which Stripe issues. Open it at https://cloud.tracix.io/billing/invoices, or press ⌘K in the console and search for "Invoices". Invoices appear after your first paid billing period.
| Status | Meaning |
|---|---|
paid | Paid in full |
open | Issued and awaiting payment |
uncollectible | Marked as uncollectible in Stripe |
void | Voided and no longer due |
draft | Not issued yet |
Seeing invoices needs permission to read billing: the Owner, Admin, MSP admin and MSP viewer roles have it, and a custom role can include it.
Failed payments and cancellations
- A payment fails: Stripe retries, and the subscription shows as
past_dueunder Payment method. Your plan stays in effect meanwhile; update the card with Manage in Stripe. - The subscription is cancelled, by you in Stripe's portal or by Stripe after its retries run out: the organization returns to the Free plan.