Plans and limits
Tracix has four plans: Free, Starter, Professional and Enterprise. Every plan includes isolated workspaces, each with its own database. This page lists what each plan includes; prices and usage rates are on Pricing.
Early-access pricing
During early access, usage above your plan is not invoiced and plan limits, retention included, are not enforced. You also can't start a paid plan or choose yearly billing from the console yet: contact us to move to a paid plan.
Limits by plan
| Limit | Free | Starter | Professional | Enterprise |
|---|---|---|---|---|
| Workspaces | 1 | 5 | 25 | Unlimited |
| Users | 3 | 10 | 50 | Unlimited |
| Telemetry per day | 1 GB | 10 GB | 100 GB | Unlimited |
| Retention | 7 days | 30 days | 90 days | 365 days |
| Collectors | 5 | 25 | 250 | Unlimited |
| Custom domains | 0 | 1 | 10 | Unlimited |
What each limit counts
| Limit | What it counts |
|---|---|
| Workspaces | Workspaces in your organization |
| Users | Members of your organization |
| Telemetry per day | Data ingested, averaged per day over the billing period |
| Retention | How long the plan keeps your data |
| Collectors | Tracix Collectors reporting to your workspaces; the console shows your peak for the period |
| Custom domains | Hostnames of your own attached to your workspaces |
The telemetry allowance is pooled over the billing period: the plan includes its daily amount times the days in the period, so a busy day costs nothing extra when quieter days make up for it.
How limits work today
- Plan & usage in the console shows your usage against these limits. Each meter changes tone past 80% of the limit and again when you go over. See Billing and usage.
- During early access, Tracix doesn't block anything when you reach a limit, and usage above your plan isn't added to invoices.
- If a paid subscription is cancelled, the organization returns to the Free plan.
Plans also differ in features and support; for example, single sign-on is part of Professional and Enterprise. The comparison on Pricing lists them all.