Solutions · Use case
From the first page to a verified fix, in one place
Related alerts fold into one problem with its suspected cause and what changed just before it. On-call gets paged through your escalation policy, the case keeps the war-room timeline, and proposed fixes wait for a person to approve them.
- Commander
- m.reyes
- Responders
- j.chen, a.okafor
- 14:04Opened the case from PROB-2214 with 4 alertsa.okafor
- 14:05Switched to incident mode · commander m.reyesa.okafor
- 14:07Brain points at change 4821: MTU 9216 on the core-sw-02 uplinks, peer still at 1500j.chen
- 14:10Rollback CR-1052 approved, deploying through collector ams-edge-01j.chen
- 14:13Response status: active → stablem.reyes
- 14:16Checkout p95 back to 182 ms, burn rate normalm.reyes
What changes
Four problems on-call teams bring to us
An alert storm instead of an answer
Alerts on the same resource or connected entities join one problem, and each destination hears about it once. The suspected cause and the changes from the hour before come with it.
Paging the wrong person, or no one
Notification policies route by severity, area and tags, wait out short-lived noise, and open a page on an escalation policy that moves through your on-call schedule until someone acknowledges it.
Context scattered across chat threads
Open a case from a problem and switch it to incident mode for a commander, responders and impact times. Every status change, attachment and note lands on one timeline.
Fixes that make things worse
Brain explains the likely cause with links to the evidence, network rollbacks go through change requests, and Auto-Fix opens a pull request for a code fix but never merges it.
Products
The products behind each answer
One alerting engine serves every product area, so an application error, a device alert and a security detection can land in the same problem.
An alert storm instead of an answer
Paging the wrong person, or no one
Context scattered across chat threads
Fixes that make things worse
Rollout
Start with the service that pages most
Our solutions engineers plan each phase with your on-call leads.
- 01Measure what mattersDefine SLOs from traces or logs for your most important services, and page on their burn rate instead of raw thresholds.
- 02Route and escalateSet up notification policies, on-call schedules and escalation policies, and connect the channels your teams already use.
- 03Run incidents in TracixOpen cases from problems, switch to incident mode for major outages, and review each timeline afterwards.
Can we keep PagerDuty or Opsgenie?
Do alerts from our other tools join problems?
Does Brain change things on its own?
Can synthetic checks page us?
Plan your incident response rollout
Bring your on-call rotations and a recent incident. We will map the first phase with you.